Terms of Service

Directly2U takes pride in the care with packing of all our internet, phone and mail orders, sometimes accidents or errors happen.

Notification of damaged, incorrect or missing products must be received by our Customer Service Department within 48 hours of your parcel being signed for.

Should your parcel contain a damaged or faulty item, Directly2U will provide instructions on how to return goods in an appropriate manner.

These details can be obtained either by telephone +61 8 9477 3441 or by email [email protected] .