Refunds and Returns Policy

Directly2U takes pride in the care with packing of all our internet, phone and mail orders, sometimes accidents or errors happen. Notification of damaged, incorrect or missing products must be received by our Customer Service Department within 48 hours of your parcel being signed for. Should your parcel contain a damaged or faulty item, Directly2U will provide instructions on how to return goods in an appropriate manner. These details can be obtained either by telephone or by email.
For change of mind returns, please call or email us first, items must be returned within 14 business days and must be not used and in the original packaging otherwise a refund will not be granted, the customer is responsible for all shipping costs of the return. Once the return parcel is received and checked (Directly2U has the right to refuse refund if the goods are not in original condition) we will then refund the full value of the product only.